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Teacher Tapp Upgrade

28 November 2021

All this week, Teacher Tapp is undergoing an upgrade! We’re super excited about what the changes mean in the long term (e.g. new features!) and we can’t wait to tell you more in the coming weeks. Before then, we’ve got to jump the hurdle of getting everyone onto the new system. Until (almost) everyone is in, we can’t speed ahead SO if you see a message asking you to update your app in the next week or so, please do!

While the upgrade is happening, a few things might feel a little weird in your app, but don’t worry… we’ve got it covered!

Why can’t I get the upgrade?

All Android users should be able to upgrade, if you can’t drop us a note & we’ll come to your assistance 🦸‍♀️

BUT iOS is taking a little longer ☹️ We’re still waiting for the people who run the App Store to approve our upgrade. As soon as it’s ready, we’ll let you know!

HELP! I’ve seen these questions before!

You might be asked the same set of questions twice in a 24 hour period, this is because you’ve answered them on the old version and the new version. Don’t worry, our data wizards are prepared for this and it won’t affect our analysis 🧙‍♂️

HELP! The number of teachers answering has dropped!

This is just because some people are answering on the old system and some are answering on the new one. As soon as everyone upgrades, the numbers will be the same (or better?!?) than before 😁

Still got questions?

If you’re having problems please get in touch using the ‘contact us’ function from the drop down menu in the top right of your app. We’ll get back to you as soon as possible (but this is going to be a busy week for us!) 🙏

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